Terms & Conditions

1.QUOTATION

Unless otherwise stated in writing the ‘The Flower Creative’ quotation and availability will be valid for a period of up to seven days from date of issue. Acceptance of the quotation is subject to written confirmation and payment of deposit.

2.DEPOSIT

A non refundable deposit of 25% is required to secure your booking.

Upon payment you will be deemed to have accepted our terms and conditions.

3.CANCELLATION AND VARIATION OF ORDERS

i. Any cancellation of a booking will incur a cancellation fee being 25% of the original contract price.

ii. Any cancellation of an order within 30 days of the event date will incur a cancellation fee being 100% of the original contract price

iii. No variation of an order will result in a reduction of the contract price by more than 10%. Where the Customer seeks to vary an order so that the original contract price would reduce by more than 10%, the Customer agrees to pay 90% of the original contract price regardless of the variation requested, prior to any work commencing.

4.PAYMENT TERMS

A 25% non-refundable Booking Retainer (deposit) is required to secure your booking with ‘The Flower Creative’.

This payment is to be made by You ASAP. Confirmed bookings require cleared funds.

The remaining amount is to be paid no later than 30 days prior to the event.

In the instance of bookings within 30 days, full payment is required prior to any work commencing.

Payments are to be made to ‘The Flower Creative’ by PayPal, Afterpay, direct deposit, cash by due date.

Flower Crown Workshops – Numbers can be reduced up until 1 month prior to event. Numbers can be increased up until 1 week prior to the event. (Minimum numbers apply)

5.USE OF EQUIPMENT

All Equipment supplied on hire is the property of ‘The Flower Creative’ and remains so until it is A) Returned to the Company. B) The Customer will be responsible for the Equipment until it is returned to the Company, and C) shall maintain the Equipment in good condition, reasonable wear and tear excepted. The Customer warrants that the Equipment will be returned in good working order to ‘The Flower Creative’. ‘The Flower Creative’ makes no representation as to the suitability of the Equipment for a particular need or event, and it is the Customer’s responsibility to make that judgment on its own behalf.

6.PRODUCT AVAILABILITY AND VARIATIONS

When we work with nature, it can change at any time! ’The Flower Creative’ do our best to source the items You request, however, due to variances in weather, seasons, time of year and unforeseen circumstances; we cannot guarantee that You will be provided with the exact colour, shades or types of flowers. Should we need to substitute any flowers for You, we will select the next best option and create the arrangements/colour palette with love and care. ‘The Flower Creative’ will endeavour to match everything as close as possible to Your original order/booking.

7.DELIVERY, BUMP IN & BUMP OUT

Delivery, Bump in &/or Bump Out costs will be added to the order. Costs vary depending on event location. Weekday delivery costs start from $100 and Weekend delivery costs start from $150 with surcharges for public holidays.

Surcharges apply for strict bump in times to account for extra staffing.

8.ACCESS TO SITE

The Customer shall ensure that suitable access to and egress from the site is adequate to suit the mode of delivery or pick up.

9.COVID-19 TERMS & CONDITIONS

We request that if any guest feel unwell, have experienced any cold or flu like symptoms in the past 14 days, are awaiting the results of a COVID-19 test, or have returned from overseas or a hotspot area to please not attend the event.

Guests are responsible to provide a valid vaccination passport prior to 1st December 2021 to attend the event.

As the primary booking person, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.

If you no longer wish to hold your event due to concerns about COVID-19 and there are no government health orders (restrictions) in place this will be treated as a 'change of mind' and usual changes and cancellation policies are in place.

Where there are government health orders (restrictions) prohibiting the event from taking place we offer a complimentary date change or refund of monies paid less deposit.